Privacy Policy
Last Updated: January 20, 2026
1. Introduction
Tochigami Inc. (“hey you,” “we,” “us,” or “our”) operates the hey you mobile application (the “App”) and website located at heyyou.ai (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.
This Privacy Policy applies to all users of our Services, including home buyers, guests, visitors, real estate agents, and brokers. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Developer and Contact Information
Company Name: Tochigami Inc.
Business Type: Delaware Corporation
Email: [email protected]
Website: https://heyyou.ai
For privacy-related inquiries or to exercise your data rights, please contact us using the information above.
3. Information We Collect
3.1 Information You Provide Directly
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Profile Information: Information you add to your profile, such as a profile photo, location preferences, and home-buying criteria.
Communications: Messages you send through our platform to real estate agents or our support team.
Agent/Broker Information: If you are a real estate professional, we may collect your professional credentials, license information, brokerage affiliation, and business contact details.
3.2 Information Collected Automatically
Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
Usage Data: Information about how you use our Services, including pages viewed, features used, search queries, and interaction patterns.
Location Data: With your permission, we may collect precise location data to show nearby properties and agents. You can disable location services in your device settings.
Log Data: IP address, browser type, access times, and referring URLs.
3.3 Information from Third Parties
We may collect publicly available information about real estate agents and brokers from public records, real estate databases, and professional directories to populate agent profiles on our platform.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Match home buyers with qualified real estate agents based on expertise and preferences
- Process and facilitate communications between users
- Send you service-related notifications and updates
- Send marketing and promotional communications (with your consent)
- Respond to your inquiries and provide customer support
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues, fraud, or illegal activities
- Comply with legal obligations
5. How We Share Your Information
We may share your information in the following circumstances:
With Real Estate Professionals: When you express interest in connecting with an agent, we share relevant contact and preference information to facilitate the connection.
Service Providers: We share information with third-party vendors who perform services on our behalf, including cloud hosting (e.g., AWS, Google Cloud), email delivery services, analytics providers, and customer support tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Analytics Partners: We use analytics services (such as Google Analytics, Firebase Analytics) to understand how users interact with our Services. These services may collect information about your use of the App.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of hey you, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Third-Party Services and SDKs
Our App may integrate third-party software development kits (SDKs) and services that collect data independently. These may include Firebase (for analytics and crash reporting), Google Play Services, and push notification services. Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their privacy policies.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
9.1 Access and Portability
You have the right to access the personal information we hold about you and to request a copy of your data in a portable format.
9.2 Correction
You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
9.3 Deletion
You have the right to request deletion of your personal information. You can delete your account at any time through the App settings or by contacting us at [email protected]. Upon receiving a deletion request, we will delete your data within 30 days, except where we are required to retain certain information by law.
9.4 Opt-Out of Marketing
You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by adjusting your notification preferences in the App settings.
9.5 Location Data
You can control location data collection through your device settings. Disabling location services may limit certain features of the App.
9.6 Push Notifications
You can disable push notifications through your device settings at any time.
10. Account Deletion
You may request deletion of your account and associated data at any time by:
- Using the “Delete Account” option in the App settings
- Emailing [email protected] with your account deletion request
When you delete your account, we will permanently delete or anonymize your personal information within 30 days. Some information may be retained in our backup systems for a limited period or as required by law. Information that has been shared with other users (such as messages sent to agents) may remain visible to those users.
11. Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us at [email protected].
12. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information we collect, use, and disclose
- Right to delete your personal information
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information
- Right to non-discrimination for exercising your privacy rights
We do not sell your personal information. To exercise any of these rights, contact us at [email protected].
13. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws than your jurisdiction.
14. Third-Party Links
Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For significant changes, we may also provide additional notice, such as an in-app notification or email. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Tochigami Inc.
Email: [email protected]
Website: https://heyyou.ai
We will respond to your inquiry within 30 days.
ADDENDUM FOR REAL ESTATE AGENTS AND BROKERS
This addendum applies specifically to real estate agents and brokers who use or are listed on the hey you platform.
A. Publicly Available Information
hey you may aggregate and display publicly available information about real estate professionals from public records, real estate databases, licensing boards, and professional directories. This information may include your name, professional credentials, license number, brokerage affiliation, and contact information.
B. Claiming Your Profile
You may claim your profile on hey you to verify your identity and gain control over the information displayed. Once claimed, you can update, correct, or enhance your profile information.
C. Opting Out
You may request removal of your profile from our platform at any time by contacting us at [email protected]. We will process your request within 30 days.
D. Data Accuracy
While we strive to ensure the accuracy of information displayed, we make no guarantees regarding the completeness or accuracy of publicly sourced data. You are encouraged to claim and verify your profile to ensure accuracy.